MERCHANT: means the company L'Occitane offering sales of its E-Gift Card.
PARTICIPANT: means a natural person participating financially in whole or in part in the purchase of an E-Gift Card.
INITIATOR: means the first PARTICIPANT in the E-Gift Card.
PERSONAL DATA: means the list of last names, first names, postal addresses, email addresses, dates of birth, and titles of users.
E-Gift Card: means a prepaid account on the MERCHANT'S website. Each E-Gift Card has its own unique code. This prepaid account is domiciled on the usual bank account of the MERCHANT and constitutes an advance to the beneficiary of the GIFT VOUCHER for any orders from the MERCHANT.
GIFT VOUCHER: means the electronic medium associated with the E-Gift Card and on which the unique code is displayed.
BENEFICIARY: means a natural person that has received a GIFT VOUCHER.
WEBSITE: the interface that is accessible on the Internet that allows an Internet user to purchase an E-Gift Card.
The primary function of this service is to enable the purchase of an E-Gift Card online. This purchase may be effected by a single person (direct purchase) or multiple persons (group gift). The primary functionalities are listed below and are non-exhaustive:
The INITIATOR has the option of writing a personalized message that will be displayed on the GIFT VOUCHER. The MERCHANT is not responsible for the messages written by the INITIATOR and cannot guarantee their veracity. By adding content or information, you thereby give your irrevocable consent to use this content in order to process it for the needs of the service. The MERCHANT will use all information exclusively in conformance with its policy of respect for privacy. The provided content cannot:(a) infringe upon the intellectual property rights of a third party; (b) violate existing law in France; (c) be defamatory, insulting or threatening; or (d) be obscene or related to pedophilia. The MERCHANT reserves the right to erase any personalized content provided, at its sole discretion, with or without notice.
Data collected by the MERCHANT are listed in the table below. It is collected in order to provide the gift card purchase service. By using the E-Gift Card service, the user accepts the collection of this data in order to allow the purchase of a gift card. In the absence of acceptance, no gift card can be bought and delivered to the user.
The MERCHANT holds this data and it is kept for a period of time, in order to:
|Data Stored||Data Types||Length of storage|
|First Name |
|The minimum amount of data is systematically collected during the purchase of a gift card in order to send payment receipts and emails of purchase confirmation.||5 years|
|Additional data collected in case of purchase of physical card for shipment and verification.||5 years|
|Optional data||A personalised image provided by the buyer to personalise his/her gift card. A personalised text message provided by the buyer.||5 years|
|Electronic copy of a buyer's ID||During a gift card purchase, in case of suspicion of fraud, the order is suspended until verification of identity.||5 years|
|IP address, session cookie ID, date, time and minute of purchase||Data for the analysis of the fraud, systematically collected during the purchase of a gift card.||5 years|
This information will also be processed for statistical purposes. Your information may be communicated to L’Occitane teams in charge of this operation, with other L’Occitane Group companies and trusted third parties acting on our behalf and only for the needs of the purposes shared with you.
Banking data is not collected by the MERCHANT but on a remote payment page, secured and managed by an authorised Payment Provider. The Payment Provider used by the MERCHANT is INGENICO PAYMENT
The Payment Provider above manages your bank payment data.
Your data will not be used for purposes other than those defined in Article 4.1 above, unless you have actively opted in for the use of your data for marketing communications & commercial prospecting purposes, by ticking a box dedicated for this purpose during your purchase.
The data collected by the MERCHANT are not transferred outside the United Kingdom and the EU, they are recorded and processed exclusively within the United Kingdom and the European Union.
In accordance with the regulations on the protection of personal data, you have at any time a right to limit treatment and a right to oppose this treatment.
You have the right to access, rectify, delete and port your personal data, as well as the right to define the fate of your personal data "post mortem".
You can exercise all these rights by simply sending your request via the contact link at the bottom of the page. In order to process this request, a signed identity document may be required to verify that the request comes from the person concerned.
By participating to this operation and communicating your information, you certify that you are at least 18 years old.
The INITIATOR has the option to ask others to access an E-Gift Card that is not yet finalised, in other words when the GIFT VOUCHER has not yet been issued. For this purpose, the INITIATOR is provided with a link that can be shared with others via his/her email service or any other means of his/her choice. The INITIATOR assumes responsibility for the diffusion of this link. Any visitor who accesses the contribution page of an E-Gift Card via a shared link is acknowledged to have done so at the express request of the INITIATOR. Any visitor accessing the contribution page via the shared link has the right to participate in an E-Gift Card by making a financial contribution via the available means of payment. When the visitor accesses the contribution page of the GIFT E-CARD, the name of the INITIATOR and that of the BENEFICIARY will be clearly displayed. Any PARTICIPANT is assumed to know the INITIATOR and the BENEFICIARY. Before making a contribution to an E-Gift Card, it is the responsibility of the visitor to ascertain the authenticity of the request from the INITIATOR. In case of doubt, the visitor is obliged to verify this directly with the INITIATOR. The MERCHANT will not be held responsible for an error on the part of a PARTICIPANT.
Once the E-Gift Card is finalised, it is issued in the form of a GIFT VOUCHER and sent by email to the INITIATOR. If he/she has selected the "send by email" option, the BENEFICIARY will also receive the GIFT VOUCHER at the email address provided by the INITIATOR.
The GIFT VOUCHER may not be received in the following cases:
The E-Gift Card has a validity period of 2 years in the UK and 5 years for Ireland. Beyond this period, expired E-Gift Cards are closed and the unused balance is lost. The expiration date appears on the GIFT VOUCHER that is emailed to the recipient as defined by the E-Gift Card purchaser.
Use of the E-Gift Card as payment is based on the use of a code printed on the corresponding GIFT VOUCHER. The BENEFICIARY agrees to take all appropriate measures to ensure the security and confidentiality of this code. The MERCHANT may not be held responsible for the loss of supporting documentation containing the code or fraudulent use of the code. If the electronic documentation of the GIFT VOUCHER is lost, the BENEFICIARY must contact the INITIATOR to obtain a new electronic copy. If the INITIATOR has also lost the electronic documentation (resulting from, for example, the erasure of the email containing this information), the INITIATOR may receive an electronic copy by making such a request via the contact link provided at the bottom of the WEBSITE page. In such case, the electronic copy will be resent to the email address of the INITIATOR that was used to carry out the initial purchase. In any case, it is impossible to obtain reissue of a GIFT VOUCHER, or in other words a newcode.
The General Sales Conditions set out by the MERCHANT and related guarantees apply by right of law to purchases carried out using the balance available on the E-Gift Card. Similarly:
E-Gift Cards & Gift Vouchers cannot be refunded, resold, transferred as compensation or exchanged for cash.
We may refuse to provide our services for the following reasons:
The available amounts for E-Gift CardS are displayed on the WEBSITE. Each contribution is added to the balance of the E-Gift Card without any additional fees.
The MERCHANT cannot guarantee the uninterrupted operation of the Service and may not be held responsible for cases of unavailability, suspension or malfunction of the Service, in particular during times of maintenance and updates and when problems with the Internet network occur. The MERCHANT will implement state of the art solutions to avoid any fraudulent modification of the E-Gift Card. However, users acknowledge that the MERCHANT may not be held responsible, except in cases of proven gross negligence, for any damages resulting from:
The MERCHANT may only be held liable in cases connected with a proven breach of its obligations as stipulated herein. In any event, the MERCHANT will not be held liable for indirect damages sustained by the user or by a third party due to the user, in particular financial losses and/or revenues and/or profits and/or expected profit and/or chance (?) and/or issues related to reputation. All information or advice provided by the MERCHANT may in no way be treated as a guarantee.
Assistance and a contact address is available via the link at the bottom of the WEBSITE.
Any potential disputes will be resolved under French jurisdiction.